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| Critical Success Factors | ||||||||||||||||||||
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Goal Achievement Set sights on results and pushes hard to achieve them Accepts responsibility for performance Ability to maintain tenacity despite obstacles or turndowns Strong self-knowledge of short-term goals and long-term goal Priority Setting Ability to identify what is important based on how much the action or activity creates value Aptitude to emphasize key aspects of the project or job and de-emphasize less important activities. Capacity to juggle multiple projects, tasks and consistently meet deadlines in an unstructured environment Possess basic organizational skills to optimize effectiveness and efficiency "Strong desire to "beat" a high self-standard or a company imposed standard of excellence. Ability to recognize an outside competitor and complete honestly and professionally. Ability to "change the game" creatively in order to gain a competitive advantage when faces with head to head competition Calculated Risk Taker Ability to "Think out of the box" for creative ideas and solutions Courage to Pioneer "New Ground" to build business results Skill to determine when to take a business risk or when to back off Problem Solving Ability to translate problems into opportunities Skill in correcting a problem while it is small Ability to see issues and to develop solutions Influencing Others Ability to convince others to perform an action, who are not necessarily inclined to do so Ability to motivate others and convey enthusiasm Skill in enlisting the support and action of others Talent to "Lead" which means do the right things and "Manage" which means do things right. Cooperative Relationships Skill at establishing credibility, mutual confidence and trust with all accounts Reputation for following through on promises, commitments and/or arrangements with others Aptitude to develop rapport with multiple positions including the top level of each account Ability to network across" defined boundaries to get things done. Possesses communication skills to maintain open dialogue. Empathy/Responsiveness Perception to see issues from an accountÕs point of view Ability to negotiate including "Give and Take: with others Aptitude to tailor a Program, Promotion, or business Plan to an accountÕs specific business needs Skill in anticipating objections and having the answers available Understanding of whom plays what role in business decisions in an account Team Oriented Ability to recognize that "The Whole is Greater Than the Sum of its Parts" Ability to achieve individual results, while playing a part in the total organization Consideration and appreciation for the achievements of others Supports Ideas with Facts and Figures Ability to analyze data and translate it to pertinent information Aptitude to identify trends Ability to create a Business Plan on paper Ability to use facts and figures to support a persuasive presentation Talent to layout figures to support a good idea Computer literate for speed and accuracy |
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