Critical Success Factors
Goal Achievement

• Set sights on results and pushes hard to achieve them
• Accepts responsibility for performance
• Ability to maintain tenacity despite obstacles or turndowns
• Strong self-knowledge of short-term goals and long-term goal

Priority Setting

• Ability to identify what is important based on how much the action or activity creates value
• Aptitude to emphasize key aspects of the project or job and de-emphasize less important activities.
• Capacity to juggle multiple projects, tasks and consistently meet deadlines in an unstructured environment
• Possess basic organizational skills to optimize effectiveness and efficiency
• "Strong desire to "beat" a high self-standard or a company imposed standard of excellence.
• Ability to recognize an outside competitor and complete honestly and professionally.
• Ability to "change the game" creatively in order to gain a competitive advantage when faces with head to head competition

Calculated Risk Taker

• Ability to "Think out of the box" for creative ideas and solutions
• Courage to Pioneer "New Ground" to build business results
• Skill to determine when to take a business risk or when to back off

Problem Solving

• Ability to translate problems into opportunities
• Skill in correcting a problem while it is small
• Ability to see issues and to develop solutions

Influencing Others

• Ability to convince others to perform an action, who are not necessarily inclined to do so
• Ability to motivate others and convey enthusiasm
• Skill in enlisting the support and action of others
• Talent to "Lead" which means do the right things and "Manage" which means do things right.

Cooperative Relationships

• Skill at establishing credibility, mutual confidence and trust with all accounts
• Reputation for following through on promises, commitments and/or arrangements with others
• Aptitude to develop rapport with multiple positions including the top level of each account
• Ability to network across" defined boundaries to get things done.
• Possesses communication skills to maintain open dialogue.

Empathy/Responsiveness

• Perception to see issues from an accountÕs point of view
• Ability to negotiate including "Give and Take: with others
• Aptitude to tailor a Program, Promotion, or business Plan to an accountÕs specific business needs
• Skill in anticipating objections and having the answers available
• Understanding of whom plays what role in business decisions in an account

Team Oriented

• Ability to recognize that "The Whole is Greater Than the Sum of its Parts"
• Ability to achieve individual results, while playing a part in the total organization
• Consideration and appreciation for the achievements of others

Supports Ideas with Facts and Figures

• Ability to analyze data and translate it to pertinent information
• Aptitude to identify trends
• Ability to create a Business Plan on paper
• Ability to use facts and figures to support a persuasive presentation
• Talent to layout figures to support a good idea
• Computer literate for speed and accuracy
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